Privacy Policy

Last updated: March 14, 2026

Crushy.ai ("Crushy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

1. Information We Collect

Information you provide

Account information: When you register, we collect your name, email address, and profile information. If you sign in via a third-party provider (e.g., Google, Discord), we receive basic profile data from that provider.
User content: Characters you create, messages you send, prompts for image and video generation, and other content you submit through the Service.
Payment information: When you purchase credits, our payment processors collect billing details. We do not store full payment card numbers on our servers.
Communications: If you contact us for support, we collect the information you provide in your correspondence.

Information collected automatically

Usage data: We collect information about how you interact with the Service, including pages visited, features used, actions taken, and timestamps.
Device information: Browser type, operating system, device type, screen resolution, and language preferences.
IP address: We collect your IP address for security, fraud prevention, and analytics purposes.
Cookies and similar technologies: We use cookies, local storage, and similar technologies to maintain your session, remember preferences, and analyze usage patterns.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service.
Process transactions and manage your credits balance.
Personalize your experience, including AI character interactions and content recommendations.
Communicate with you about updates, promotions, and support responses.
Detect, prevent, and address fraud, abuse, and security issues.
Enforce our Terms of Service and content policies.
Comply with legal obligations and respond to lawful requests.
Analyze usage trends to improve our AI models and Service features.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service providers: With third-party vendors who assist us in operating the Service (hosting, payment processing, AI model providers, analytics). These providers are contractually obligated to protect your information.
Legal compliance: When required by law, regulation, legal process, or governmental request.
Safety and enforcement: To protect the rights, safety, and property of Crushy, our users, or the public. This includes sharing information to detect and prevent child sexual abuse material (CSAM) and other illegal content.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With your consent: We may share information when you have given us explicit permission.

4. Cookies

We use the following types of cookies:

Essential cookies: Required for the Service to function, including authentication and session management.
Preference cookies: Store your settings such as language, theme, and content preferences.
Analytics cookies: Help us understand how users interact with the Service so we can improve it. We use privacy- focused analytics tools.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using parts of the Service.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Conversations and AI-generated content are stored securely. We retain conversation data to maintain your chat history and improve AI performance. You can delete individual conversations or your entire account at any time.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing of your data for certain purposes.
Restriction: Request that we limit the processing of your data.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a person under 18, we will delete that information immediately and terminate the associated account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Service or by email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Website: https://crushy.ai